Terms & Conditions

This purchase is governed by the standard terms and conditions for consumer purchases of goods online set out below. Consumer purchases over the internet are primarily regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act, all of which grant consumers non-derogable rights. These laws are available at www.lovdata.no. The terms of this agreement shall not be understood as limiting any statutory rights, but set out the most important rights and obligations of the parties.

These terms and conditions have been prepared in accordance with the Norwegian Consumer Authority’s recommendations.

1. The Agreement

The agreement consists of these terms and conditions, information provided during the ordering process, and any separately agreed conditions. In the event of conflict between sources of information, what has been separately agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.

The agreement will be supplemented by relevant statutory provisions governing the purchase of goods between businesses and consumers.

2. The Parties

The seller is Nila Noor AS, Jadarholm 7, 4085 Hundvåg, hello@nilanoor.com, +47 915 60 808, organization number 934 779 738, and is referred to in the following as the seller.

The buyer is the consumer placing the order, and is referred to in the following as the buyer.

3. Price

The price stated for the goods and services is the total price the buyer shall pay. This price includes all taxes and surcharges. Additional costs that the seller has not informed the buyer of before purchase shall not be borne by the buyer. All prices shown on this website are inclusive of VAT. We reserve the right to change prices on any products without notice. No adjustments will be made on previous purchases.

4. Duties and Taxes

All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges upon receipt of the parcel. A shipping fee applies to all orders below NOK 2,000 within Scandinavia. For international orders, a carriage charge including duty and handling fees applies for the respective country. We currently ship to all EU countries and Iceland. For more information about shipping, please see Payment & Shipping.

5. Conclusion of Agreement

The agreement is binding on both parties once the buyer has submitted their order to the seller.

The agreement is not binding if there are typographical or input errors in the seller’s offer in the ordering system or in the buyer’s order, and the other party knew or should have known that such an error existed.

Once your order is completed, you will receive an order confirmation by email. This confirmation includes details of your purchase, such as product information, price, billing address, and delivery address. It is important that you provide a valid email address when placing your order. We do not guarantee the availability of all products. If an item cannot be delivered, we will notify you and issue a refund as soon as possible.

6. Payment

The seller may request payment for the goods from the time they are dispatched to the buyer. Purchasing through our website is secure and straightforward. We offer multiple payment options through trusted providers, including Klarna, Credit Card (Visa, Mastercard), and Vipps.

If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the day the goods are dispatched.

If paying by invoice, the invoice will be issued upon dispatch of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 may not pay by subsequent invoice.

If you are paying with a gift card, please note that gift cards are digital and valid for 12 months from the purchase date. If you return an item purchased with a gift card, store credit of the same amount will be issued. Gift cards cannot be exchanged for cash.

7. Delivery

Delivery is deemed complete when the buyer, or their representative, has taken possession of the goods. Our standard delivery time is 1–5 working days depending on the chosen shipping method. Orders placed during weekends or on public holidays will be processed on the next working day. If no delivery date is specified during the ordering process, the seller shall deliver the goods without undue delay and no later than 30 days after the order was placed. The goods shall be delivered to the buyer unless otherwise specifically agreed.

If your delivery is delayed beyond the expected timeframe without prior notice, please contact our customer service.

8. Risk

Risk in the goods passes to the buyer once the buyer, or their representative, has received the goods in accordance with section 7.

9. Unclaimed Packages

The buyer is responsible for providing accurate shipping details and collecting their package from the designated pick-up point. Once the package arrives at the pick-up location, the buyer will receive a notification by SMS and/or email. Failure to collect the package within the specified period may result in a return fee of NOK 69 within Scandinavia and €20 within the EU and Iceland, to cover shipping and administrative costs. Such a fee may not be charged to buyers under the age of 18.

10. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the intention to exercise the right of withdrawal within 14 days from the day after the goods are received. The deadline includes all calendar days. If the deadline falls on a Saturday, public holiday, or bank holiday, it is extended to the next working day.

The withdrawal deadline is met if notice is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and notice should therefore be given in writing, for example by email to hello@nilanoor.com.

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date notice was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed. The seller may not impose a fee for the buyer’s use of the right of withdrawal.

Returned products must be in new condition, with all original packaging, tags, and seals intact. The buyer may examine the goods to the extent necessary to assess their nature, characteristics, and function without losing the right of withdrawal. If the goods have been handled beyond what is reasonably necessary, the buyer may be held liable for any reduction in value.

For exchanges, the buyer should return the item as a regular return and place a new order for the desired product.

The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from receipt of the buyer’s notice of withdrawal. The seller may withhold the refund until the goods have been received, or until the buyer provides documentation that the goods have been returned. Refunds will be processed using the same payment method as the original purchase. If the item was purchased using a gift card, the refund will be issued as store credit. Processing may take up to 2 weeks, with the refund issued within 3–5 business days once the return has been approved.

If the seller has not provided information about the right of withdrawal before the agreement was concluded, the withdrawal period is extended to 12 months after the expiry of the original period. If the seller provides the required information within these 12 months, the withdrawal period expires 14 days after the day the buyer received the information.

All returns are sent to: Jadarholm 7, 4085 Hundvåg, Norway

11. Return Policy Abuse

If the seller suspects misuse of the return policy, including excessive or unsustainable return behaviour, the seller reserves the right to cancel orders and/or suspend the customer from making future purchases. Examples of misuse include reselling returned items, fraudulent behaviour, or systematic return exploitation.

12. Promotions and Discount Codes

Promotional offers and discount codes cannot be combined unless explicitly stated.

13. Delay and Non-Delivery – Buyer’s Rights and Deadline for Claims

If the seller does not deliver the goods or delivers late in accordance with the agreement, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchases Act, withhold payment, demand fulfilment, cancel the agreement, and/or claim compensation from the seller.

Claims relating to breach of contract should, for evidentiary reasons, be made in writing, for example by email.

The buyer may uphold the purchase and demand fulfilment from the seller. However, the buyer may not demand fulfilment if there is an obstacle the seller cannot overcome, or if fulfilment would cause such significant inconvenience or cost to the seller that it is wholly disproportionate to the buyer’s interest in the seller performing. Should the difficulties cease within a reasonable time, the buyer may still demand fulfilment. The buyer loses the right to demand fulfilment if they wait an unreasonably long time to raise the claim.

If the seller does not deliver the goods by the agreed time, the buyer shall request the seller to deliver within a reasonable additional period. If the seller does not deliver within the additional period, the buyer may cancel the purchase. The buyer may, however, cancel the purchase immediately if the seller refuses to deliver the goods, or if delivery by the agreed time was a decisive condition for entering into the agreement. The same applies if the buyer has notified the seller that the delivery date is decisive. If the goods are delivered after the additional period set by the buyer, or after the delivery date that was a decisive condition of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

The buyer may claim compensation for losses suffered as a result of the delay. This does not apply if the seller can demonstrate that the delay was due to an obstacle beyond the seller’s control that could not reasonably have been taken into account at the time the agreement was made, or whose consequences could not reasonably have been avoided or overcome.

14. Defects in the Goods – Buyer’s Rights and Complaint Deadline

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered. The buyer has always given timely notice if it occurs within 2 months of the defect being discovered or being expected to have been discovered. Complaints may be made no later than two years after the buyer took possession of the goods. If the goods or parts thereof are intended to last significantly longer than two years, the complaint deadline is five years.

If the goods are defective and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchases Act, withhold payment, choose between repair and replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller. Complaints to the seller should be made in writing to hello@nilanoor.com. Please retain the product and any packaging until the complaint has been processed.

If a claim is found to be valid, the seller will offer a replacement, repair, or refund depending on availability. The seller does not cover damage caused by loss, theft, fire, or water damage; improper use, negligence, or accidents; unauthorised repairs or modifications; or normal wear and tear, including surface scratches or material discolouration.

The buyer may choose between repair and replacement. The seller may, however, oppose the buyer’s choice if fulfilling the request is impossible or would impose unreasonable costs on the seller. Repair or replacement shall be carried out within a reasonable time. The seller is not entitled to make more than two repair attempts for the same defect.

The buyer may demand a proportionate price reduction if the goods are not repaired or replaced. If there are particular reasons for doing so, the price reduction may instead be set equal to the significance of the defect for the buyer. If the goods are not repaired or replaced, the buyer may also cancel the purchase provided the defect is not minor.

15. Seller’s Rights in Case of Buyer’s Default

If the buyer does not pay or fulfil their other obligations under the agreement or by law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchases Act, withhold the goods, demand fulfilment of the agreement, cancel the agreement, and/or claim compensation from the buyer. The seller may also, in certain circumstances, claim interest for late payment, a collection fee, and a reasonable fee for uncollected goods.

The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if they wait an unreasonably long time to raise the claim. The seller may cancel the agreement in the event of material breach of payment or other material breach by the buyer. The seller may not cancel if the full purchase price has been paid. If the seller sets a reasonable additional period for performance and the buyer does not pay within that period, the seller may cancel the purchase.

If the buyer does not pay the purchase price in accordance with the agreement, the seller may charge interest on the purchase price in accordance with the Act on Interest on Late Payments. In the event of non-payment, the claim may, after prior notice, be passed on to a debt collection agency. The buyer may then be held liable for fees under the Debt Collection Act.

16. Warranty

Any warranty given by the seller or manufacturer grants the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer’s right to make complaints or claims for delay or defects under sections 13 and 14.

17. Reservation of Rights

The seller reserves the right to cancel orders at its discretion and to correct any errors related to product descriptions, pricing, or technical inaccuracies on the website. The seller strives to provide accurate product images and descriptions, but colour variations may occur due to display differences. If a pricing error is detected after an order has been placed, the seller will notify the buyer before processing the order.

18. Limitation of Liability and Force Majeure

The seller shall not be held liable for indirect damages, lost profits, or other consequential losses resulting from the use of the products. The seller is not responsible for delays or failure to fulfil obligations due to circumstances beyond the seller’s reasonable control, including but not limited to government actions, legal changes, or lack of permits; natural disasters, pandemics, fires, or floods; strikes, transport disruptions, or supplier failures; and cyberattacks or criminal activities affecting business operations.

19. Personal Data

Nila Noor AS is the data controller for personal data collected through this website. Unless the buyer consents otherwise, the seller will, in accordance with applicable data protection legislation, only collect and store personal data that is necessary to fulfil the obligations under the agreement. The buyer’s personal data will only be disclosed to third parties where necessary for the seller to complete the transaction, or as required by law. For more details, please refer to our Privacy Policy.

20. Dispute Resolution

Complaints should be directed to the seller within a reasonable time in accordance with sections 13 and 14 above. The parties shall seek to resolve any disputes amicably. If this is not possible, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation, available by telephone at +47 23 400 600 or at www.forbrukertilsynet.no.

The European Commission’s Online Dispute Resolution platform may also be used if you wish to submit a complaint. This is particularly relevant for consumers resident in another EU country. Complaints can be submitted at: https://ec.europa.eu/odr.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at hello@nilanoor.com, by telephone at +47 915 60 808, or by post to Nila Noor AS, Jadarholm 7, 4085 Hundvåg, Norway.